Shipping policy

At FiberMama, we aim to deliver your order quickly and safely with proper packaging.

1) Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

2) Shipping & Delivery Timeline

  • Tamil Nadu: Delivery within 2–4 business days

  • Other Indian States: Delivery within 3–7 business days

  • Delivery time may vary due to courier delays, weather, festivals, or remote location serviceability.

3) Shipping Charges

  • Shipping charges (if applicable) will be shown clearly at checkout before payment.

  • We may offer free shipping on selected offers or minimum order value (as displayed on the website).

4) Order Tracking

Once your order is shipped, you will receive:

  • A tracking link / tracking ID via SMS / WhatsApp / Email (based on your order details).

5) Delivery Partner

We ship through trusted courier partners to ensure safe and timely delivery.

6) Address & Contact Details

Please ensure:

  • Correct full address

  • Correct mobile number

  • Proper PIN code
    If the address is incomplete or wrong, delivery may get delayed or returned.

7) Delayed Delivery

If your order is delayed beyond the expected timeline, please contact us and we will help you with the fastest resolution.

8) Damaged / Missing Items

If you receive:

  • A damaged product

  • Wrong item

  • Missing item

Please contact us within 24 hours of delivery with:

  • Unboxing video (recommended)

  • Photos of the package and product

We will verify and arrange a replacement/refund as per policy.

9) Return to Origin (RTO)

If the courier returns your package due to:

  • Incorrect address

  • Customer not available

  • Refusal to accept delivery

Re-shipping charges may apply.

10) Contact Us

For any shipping-related support, contact:

FiberMama Support
📩 Email: santhosh112520@gmail.com
📞 WhatsApp: 9384372902
🕒 Support Hours: 10 AM – 6 PM (Mon–Sat)